FREQUENTLY ASKED QUESTIONS

Only one discount code can be applied per order. Please enter your code at checkout before placing your order, as we’re unable to adjust the total once an order has been confirmed.

To redeem a gift card, select ‘Gift Card’ at checkout and enter the unique code from your gift card email. If the gift card does not cover the full amount, you can pay the remaining balance with another payment method. If there is credit left on your gift card after the order, the remaining balance will stay on the same code and can be used next time. Please keep your code safe and use it before it expires.

Before dispatch, please allow the following processing times:

• Arrives in 9 Days: Up to 4 business days.
• Fast 4-Day: Up to 2 business days.
• Next-Day: Same business day (Orders placed after 3:00 pm GMT are processed the next business day.)

Orders placed on weekends or holidays, processing will commence the following business day, Monday to Friday.

Overseas orders may take up to 2 business days to process.

During peak periods, processing and delivery times may be extended due to high order volumes. Fast 4-Day and Next-Day remain prioritised. 

WhatsApp and we’ll help you choose your prefect style.

Want to be sure of your shade? Here are your options:

1. Order 3 Colour Swatches for £9.99 with free UK delivery using code COLOURMATCH.
2. Message us on WhatsApp for a personalised colour match.
3. Place an order today and you’ll receive a complimentary Colour Swatch in your parcel, so you can confirm the shade in person.

We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Shop Pay, Apple Pay, Klarna, Clearpay, PayPal, and Google Pay.

Select the delivery service that suits your schedule:

• Arrives in 9 Days – £4.99
  (Complimentary on all hair extension styles. Non-refundable on returns.)
• Fast 4-Day Delivery – £5.99
• Next-Day Delivery – £9.99

Tracking details will be sent as soon as your order is dispatched. 

International Delivery

Estimated to arrive within 9 days. Delivery costs vary by destination, please refer to checkout for exact rates.

Please note: Taxes and duties are not included in the delivery price. 

For delivery questions or urgent requests, contact us at support@geehair.com.

Please inspect your order upon delivery. Any concerns regarding the condition, quality, or accuracy of the items received must be reported to support@geehair.com within 14 days of delivery.

Claims relating to minor variations in measurement or weight, hair texture, density or ratio, colour or tone, or the presence of an occasional visible loose thread, synthetic strand, darker strand, or cuticle at the ends of strands are not considered faults and are not eligible for a refund or replacement.

Due to the hygienic and perishable nature of hair extensions, items that have been opened are not eligible for a refund or exchange for change of mind. This does not affect your right to report an issue with the condition, quality, or accuracy of the item within 14 days of delivery.

As each piece is handcrafted, slight variation in measurement, weight and colour can occur, and a loose thread may occasionally remain from the stitching. Our extensions are made from ethically sourced human hair collected from different donors, so natural differences in texture are expected. Because donor hair is naturally dark and some shades are lightened, a few darker strands may sometimes be visible in lighter colours.

We handle both human hair and synthetic fibre in the same production environment. While every effort is made to avoid cross-contact, an isolated synthetic strand may still appear. The presence of an occasional cuticle at the ends of strands is normal and occurs due to the way human hair is collected, sorted, and processed. While the hair is aligned so that the cuticles face in the same direction, slight irregularities can still appear.

Please report any issues to support@geehair.com 30 days of delivery. Concerns raised after this period will not be considered manufacturing faults, and any defects will be regarded as normal wear and tear.

If a genuine manufacturing fault is confirmed following our assessment, we will arrange a repair or, if that is not possible, a replacement.

Loose or defective clips must also be reported within 30 days of delivery. Where a clip issue is confirmed on arrival, we will, where appropriate, repair or restitch it. Clips that become loose after this period, or through wear, are treated as normal maintenance and are not eligible for repair, replacement, or refund.

If your concern relates to hair quality beyond this initial period, please refer to our 12-month quality guarantee.

Following inspection, if no manufacturing fault is found or the damage is determined to have resulted from misuse, neglect, or failure to follow aftercare guidelines, the item will not be repaired, replaced, or discounted, and you will be responsible for the return delivery cost.

This policy does not affect your statutory rights.

If an item is out of stock, join the “Notify Me” list and we’ll email you as soon as it’s back. 

We’re only able to offer estimates on restocks, so signing up is the best way to be first to know.

If any item from your order is missing, please contact us within 14 days of delivery at support@geehair.com.

Claims made after this period may not be accepted.

If you receive the incorrect item, please notify us within 14 days of delivery at support@geehair.com.

For hygiene reasons, please do not open or wear the item.

Claims made after this period may not be accepted.

If the shade isn't your match, please contact support@geehair.com for personalised colour-matching assistance. In the meantime, you may initiate a return within 15 days of delivery to arrange an exchange.

Please ensure the delivery address provided at checkout is accurate. If you notice any errors after placing your order, please contact support@geehair.com as soon as possible.

Please note that once your order has been dispatched, we are unable to make any changes to the delivery address.

Occasionally, delivery times may be extended due to courier delays or unforeseen events. Please contact support@geehair.com within 14 days of the dispatch date so we can open an investigation with the courier. 

We don’t offer delivery-time compensation for Standard UK or international services; however, if a parcel is confirmed as lost after investigation, a replacement or refund will be issued.

If contacted after 14 days, we may have limited ability to assist.

Occasionally, delivery times may be extended due to courier delays or unforeseen events. Please contact support@geehair.com within 14 days of the dispatch date so we can open an investigation with the courier. 

We don’t offer delivery-time compensation for Standard UK or international services; however, if a parcel is confirmed as lost after investigation, a replacement or refund will be issued.

If contacted after 14 days, we may have limited ability to assist.

You can check the status of your order on your Account page. Updates will be reflected once your order has been processed and dispatched.

If you haven’t received your order confirmation email, please check your spam folder.

To ensure future emails reach you, add support@geehair.com to your address book.

If you still can’t find your confirmation, email support@geehair.com to check the email address on your account.

To schedule a collection, please select the "Collection" option at checkout under the delivery section. After placing your order, please email support@geehair.com to arrange a suitable collection date and time.

Our Manchester office collection times are Monday to Friday, 9:00 am to 5:00 pm.

Please ensure your order is picked up within 7 days of placing the order; we cannot guarantee we will hold the order beyond this period. If your order is not collected within 7 days, we reserve the right to cancel the order and refund your payment.

Visit this page to explore our current career opportunities.

Our Trade Partnership Programme offers three levels, each designed to reward salon owners and stylists with exclusive discounts and benefits. Learn more and apply today.

Once your order has entered processing or been dispatched, we're unable to make changes or cancel it. However, you retain your statutory right to cancel within 15 days of receiving your order under UK law. 

For guidance on returning your order, please refer to our return section here.

We offer hassle-free returns and exchanges within 15 days of delivery.

Please note: Final sale items and accessories are not eligible for return or exchange.

For more details, please visit our Return & Exchange page or FAQs section.

After we receive and approve your return, we aim to refund within 14 days. 

Once processed, it can take up to 10 days for the funds to show in your account.

Delivery fees, duties, and any delivery promotion (£4.99 Standard UK) is non-refundable.

For all press-related requests, please contact us at press@geehair.com.

We stand behind the quality of our hair extensions with a 12-month guarantee from the date your order is delivered.

Manufacturing faults are covered for 30 days from delivery. Beyond this period, our guarantee applies to the quality of the hair only when our aftercare guidelines have been followed in full.

The guarantee does not cover intentional damage, neglect, failure to follow aftercare, normal wear and tear, or any alterations such as colouring, toning, or chemical treatment.

In the rare event of a quality concern, the item must be returned for assessment. If the issue cannot be repaired, we will offer a replacement at no cost.

Our liability under this guarantee is limited to the value of the original product purchased.

To begin a claim, or if you have any concerns, please email support@geehair.com.

All orders are charged UK VAT at the standard rate of 20%.

If you require a VAT invoice, please email support@geehair.com after placing your order, and we will issue one for your records.

Please note: any import taxes, customs duties, or fees are the responsibility of the customer. gee cannot adjust prices or reimburse these charges.

At present, all orders from outside the UK are charged UK VAT at the standard rate of 20%, as we are unable to apply zero-rating or other overseas VAT treatments.

Please note: any import taxes, customs duties, or fees are the responsibility of the customer. gee cannot adjust prices or reimburse these charges.

If your order qualifies for a different VAT treatment in the future, or if you have questions, please contact support@geehair.com before completing your purchase.

If you can not find the answer you're looking for, we'd love to hear from you. Please share your feedback with us at support@geehair.com.