Want to make a return?
Backed by Gee Hair’s promise. If you don’t love it, return it within 15 days and you’ll be refunded 100% of the product.
You can return your order to us within 15 days for a full refund, excluding the original delivery cost (this applies to all orders). Please review the terms below for further details.
We can only accept returns unopened and in the original condition/packaging with all tags attached. We are not legally required to accept items sealed due to hygiene. If the items become unsealed after delivery, we will not accept the return, unless the items are defective.
The Consumer Contracts Regulations 2013 states: “Consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”.
If the customer removes hygiene seals against instructions to the contrary, they are likely to have 'accepted’ the goods and are not entitled to a refund.
You have a legal right to return your order to us and receive a full refund for the items ordered if you send the order back to us within the period of 14 days, beginning the day after the delivery.
If you return your order after 14 days, we will not accept your return and will ask you to cover the delivery cost to return it back to you.
If your return falls outside the 14-day period due to a delivery delay, please provide your delivery receipt for proof. We will then waiver this and accept your return.
We do not generate returns labels. It is your responsbility to return the items yourself. If you are international, import duties/taxes may apply. If this is the case, we will notify you
Please ensure you obtain a proof of postage receipt from whoever you leave your return parcel with. If your return does not reach us and you do not have proof of postage, we will not be able to process a refund.
If your return goes missing in transit, it will be your responsibility to solve with the courier. Please use an appropriate delivery service that covers you for the cost of the items.
Make a return
The address to send your order to:
Gee Hair, 11 Station Road, Cheadle Hulme, SK8 5AF.
Include your order number/name within your parcel.
Should you wish to make an exchange, we advise you to return and reorder.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 1-month of purchase. After 1-month from the delivery date, items are not considered faulty and are as a result of normal wear and tear. See to 12-month quality guarantee for if the fault relates to the quality of the hair.
If your item is faulty upon receipt, please report it to Customer Service.
If the damage or fault is considered to be a manufacturing fault, we will repair or replace the item in question, on the basis that the item has not been tampered with. If the attempt at a repair or replacement is unsuccessful, a refund or price reduction will be offered.
If no fault is present or the damage has been inflicted by the user, the item won’t be repaired, replaced or refunded, and it will be your responsibilty to cover the return delivery cost.
If the item is of unsatisfactory quality, unfit for purpose or not as described, please report it to Customer Service within 7 days from delivery. We will repair or provide a replacement should your request be accepted. If the attempt at a repair or replacement is unsuccessful, a refund or price reduction will be offered.
NOTE: Loose clips and measurements are exempt from any claims.
If you report the item as unsatisfactory quality, unfit for purpose or not as described outside 7 days to Customer Service, you will not be legally entitled to a repair, refund or replacement.
Quality Guarantee Terms
The 12-month quality guarantee protects the quality of the hair for 12 months from the order date.
The guarantee applies to all clip-in human hair extensions. A replacement will be provided within the period, subject to terms.
The guarantee excludes, including but not limited to:
- Deliberate damage to or neglect of the item.
- Failure to follow the care instructions and aftercare.
- Alterations, for example, colouring the hair.
Claiming your guarantee:
If your item develops a fault, let us know first so we can help you better. You will need to provide:
- Order number.
- Email address associated with the order confirmation.
- Batch number.
TIP: To prevent the item from deteriorating, we suggest you follow our aftercare. Failure to do so, will mean that we accept no liability for any issue arisen, and the guarantee will be void.
Orders placed in December to be retuned by the 14th of January 2024.
Refunds will be issued within 5 business days from the day on which we initiate a return notice. Please review the terms below for further details.
When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows as delivered.
Refunds are processed within 5 business days from the day we initiate a return notice.
Refunds can take several days to reflect on your payment method and varies depending on your financial institution. Usually, we expect up to 7 business days.
We will refund the item in full, excluding discounts, delivery, duties/taxes and a cancellation fee (this may occur if we have costs to cover due to you cancelling your order).
Orders that qualify for free delivery or a cheaper delivery rate (this relates to orders over £100), the original delivery cost will apply and will be applied to the order total.
If you are returning part of an order, the original delivery charge will be applied if the total is less than £100.
All delivery costs (excluding duties/taxes) will be reimbursed if you have received the wrong item, damaged or faulty.
A deduction will apply if the value of the items depletes with
handling more than necessary. The extent to which you can handle the items would be the same as assessing them in a store.
We aim to process backorders/pre-orders within 4-6 weeks from the order date although this cannot always ben guaranteed, therefore if you need the item(s) by a certain date, then it is advised not to order and sign up to get notified.
If you have placed a backorder/pre-order and wish to cancel, we will apply an 8% cancellation fee to your order total, as this is the cost incurred for cancelling your order.
If you fail to retrieve your delivery or reject the delivery, usually the parcel is returned to Gee Hair. In this case, you will be responsible for payment of any such delivery costs. If you are international, import duties/taxes will also apply.
If the courier fails to deliver your parcel within the time frames mentioned here, a replacement or refund will be issued, however, only after a search investigation has been carried out by the courier.
If you have received the incorrect item yet worn the item, we will not be able to offer a replacement or refund. The item must be returned unopened and in the original condition/packaging. We are not legally required to accept items sealed due to hygiene. If the items become unsealed after delivery, we will not accept the return, unless the items are defective.
If, for some reason we can not come to an agreement in terms of you disputing your order as "lost", "damaged" or "faulty", should you raise a dispute/chargeback with your card issuer, we will share all information/evidence that we hold/document in respect of the order.
We accept refunds for most items. Please review the terms below for further details.
Return exception terms
We accept refunds with most items, apart from sale items marked as 'final sale' and Colour Rings/Swatches due to hygiene.