TERMS OF SERVICE

Last updated: 27th November, 2025.

Welcome to geehair.com (the "Website"). By accessing or using our Website, you agree to comply with and be bound by the following Terms of Service. Please read them terms carefully before using our Website. 

1. Acceptance of These Terms

By accessing or using the Website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use the Website.

We reserve the right to refuse access to the Website or cancel orders at our discretion where we believe misuse, fraud, or breach of these Terms may occur.

2. About Us

The Website is owned and operated by GH21 LTD, a company registered in England and Wales.

Registered office: Sinclair House, 11 Station Road, Cheadle Hulme, SK8 5AF.
Company number: 13697233
VAT number: GB420677895

3. Use of The Website 

You agree to use the Website only for lawful purposes and in a manner that complies with all applicable laws and regulations. You must not:

  • Access, interfere with, damage, or disrupt any part of the Website or its security.

  • Introduce viruses, trojans, worms, logic bombs, or other harmful material.

  • Attempt to gain unauthorised access to the Website, any server, computer, or database connected to it.

  • Scrape, harvest, extract, reproduce, or use Website data, content, or images for any commercial purpose.

We may suspend or withdraw the Website, in whole or in part, without notice, and accept no liability for any loss arising from such suspension or withdrawal.

4. Intellectual Property Rights

All content on the Website, including images, product designs, videos, graphics, logos, text, and software is owned by or licensed to GH21 LTD and is protected by UK and international intellectual property laws.

You may not copy, reproduce, distribute, create derivative works from, or commercially exploit any content without our prior written consent.

Our products, including patented or patent-pending technologies, are protected under applicable intellectual property laws.

5. Accuracy of Information

We take care to ensure that information on the Website is accurate and up to date. However, we do not guarantee that content is free from errors, omissions, or inaccuracies. Product colours may vary depending on screen settings or lighting.

We reserve the right to correct errors, update information, or alter product details at any time.

Due to the nature of hair products, natural variations in craft, colour, tone, texture, weight, and length may occur between batches.

6. Purchases, Payment, and Availability

When you place an order, you agree that:

  • You are legally capable of entering into a binding contract.

  • All information provided is accurate and complete.

  • You understand that placing an order does not guarantee acceptance.

  • Your order constitutes an offer to purchase. We may refuse or cancel orders at any time, including due to stock limitations, pricing errors, suspected misuse, or technical issues.

We reserve the right to refuse or cancel orders where necessary (for example, due to stock shortages or suspected misuse).

Prices are shown in GBP and include VAT where applicable. Payment must be made at the point of purchase.

7. Delivery

Estimated delivery times are provided at checkout. Delivery times are not guaranteed. We are not liable for delays or failures caused by third-party couriers, customs processes, incorrect address information, or any external factors beyond our control.

Risk passes to you on delivery. Ownership transfers once full payment is received.

8. Returns, Exchanges, and Refunds

Returns and exchanges are governed by our Returns Policy, which forms part of these Terms.

Under UK consumer law, you may have the right to cancel certain purchases within 14 days of receiving the goods, unless exemptions apply (for example, hygiene-sealed items opened after delivery). Hair extensions that have been worn, opened, or tampered with cannot be returned for hygiene reasons.

We reserve the right to refuse returns that do not meet our hygiene requirements, including products that have been worn, opened, installed, washed, styled, dyed, or tampered with in any way.

9. User Accounts

If you create an account with us, you are responsible for:

  • Keeping your login details confidential

  • All actions taken under your account

  • Notifying us immediately if you suspect unauthorised access

We may suspend or close accounts that breach these Terms.

10. User-Generated Content

If you submit content to us (including reviews, images, videos, or testimonials), you grant GH21 LTD a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute such content in any media. You confirm that you own the rights to this content and that it does not infringe the rights of others. We may remove or decline to publish content at our discretion.

11. Third Party Links

The Website may contain links to third-party websites. These are provided for your convenience only. We do not control or endorse these websites and are not responsible for their content, policies, or practices.

12. Product Suitability 

You are responsible for ensuring the products are suitable for your hair type, scalp condition, and sensitivities. We do not guarantee suitability for any specific hair type or outcome. We are not responsible for damage caused by improper installation, maintenance, removal, chemical treatments, or services provided by third-party stylists or salons.

13. Disclaimer

The content on the Website is provided for general information only. It does not constitute professional advice.

We do not guarantee that the Website will always be available, uninterrupted, secure, free from errors, or free from viruses.

To the fullest extent permitted by law, we exclude all warranties, representations, and conditions relating to the Website and its content.

We do not warrant that the Website or any linked systems are free from viruses, harmful components, or technical errors.

14. Privacy

Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you agree to the handling of your data as described in the Privacy Policy.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.

To the fullest extent permitted by law:

  • We are not liable for any loss of profits, revenue, business, goodwill, or data.

  • We are not liable for indirect, incidental, or consequential losses.

  • Our total liability to you for any claim arising out of your use of the Website will not exceed the total amount paid by you for the relevant goods or services.

    • We are not liable for losses arising from courier delays, colour match issues, installation or removal of hair extensions, or incompatibility with your natural hair.”

    • “We are not liable for any damage caused by third-party stylists, salons, or other professionals.”


16. Indemnity

You agree to indemnify and hold GH21 LTD harmless from all claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms or your improper use of the Website.

This indemnity continues after your use of the Website or purchase has ended.

17. Events Outside Our Control

We are not liable for failure to perform our obligations caused by events beyond our reasonable control (including strikes, natural disasters, pandemics, and courier delays).

including but not limited to strikes, labour disputes, natural disasters, pandemics, supplier failures, manufacturing delays, transport disruptions, and system or network failures.”

18. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective when posted on the Website. Your continued use of the Website means you accept the updated Terms.

We may update these Terms without prior notice.

19. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.