HOW CAN WE HELP YOU?

Want to be sure of your shade? Here are your options:

1. Order 3 Colour Swatches for £9.99 with free UK delivery using code COLOURMATCH.
2. Message us on WhatsApp for a personalised colour match.
3. Place an order today and you’ll receive a complimentary Colour Swatch in your parcel, so you can confirm the shade in person.

If an item is out of stock, join the “Notify Me” list and we’ll email you as soon as it’s back.

We’re only able to offer estimates on restocks, so signing up is the best way to be first to know.

We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Shop Pay, Apple Pay, Klarna, Clearpay, PayPal, and Google Pay.

Select the delivery service that suits your schedule:

• Arrives in 9 Days – £4.99
  (Complimentary on all hair extension styles. Non-refundable on returns.)
• Fast 4-Day Delivery – £5.99
• Next-Day Delivery – £9.99

Tracking details will be sent as soon as your order is dispatched. 

International Delivery

Estimated to arrive within 9 days. Delivery costs vary by destination, please refer to checkout for exact rates.

Please note: Taxes and duties are not included in the delivery price. 

For delivery questions or urgent requests, contact us at support@geehair.com.

If you haven’t received your order confirmation email, please check your spam folder.

To ensure future emails reach you, add support@geehair.com to your address book.

If you still can’t find your confirmation, email support@geehair.com to check the email address on your account.

Before dispatch, please allow the following processing times:

• Arrives in 9 Days: Up to 4 business days.
• Fast 4-Day: Up to 2 business days.
• Next-Day: Same business day (Orders placed after 3:00 pm GMT are processed the next business day.)

Orders placed on weekends or holidays, processing will commence the following business day, Monday to Friday.

Overseas orders may take up to 2 business days to process.

During peak periods, processing and delivery times may be extended due to high order volumes. Fast 4-Day and Next-Day remain prioritised. 

Once your order has entered processing or been dispatched, we're unable to make changes or cancel it. However, you retain your statutory right to cancel within 15 days of receiving your order under UK law. 

For guidance on returning your order, please refer to our return section here.

We offer hassle-free returns and exchanges within 15 days of delivery.

Please note: Final sale items and accessories are not eligible for return or exchange.

For more details, please visit our Return & Exchange page or FAQs section.

After we receive and approve your return, we aim to refund within 14 days.

Once processed, it can take up to 10 days for the funds to show in your account.

Delivery fees, duties, and any delivery promotion (£4.99 Standard UK) is non-refundable.

We stand behind the quality of our hair extensions with a 12-month guarantee from the date your order is delivered.

Manufacturing faults are covered for 30 days from delivery. Beyond this period, our guarantee applies to the quality of the hair only when our aftercare guidelines have been followed in full.

The guarantee does not cover intentional damage, neglect, failure to follow aftercare, normal wear and tear, or any alterations such as colouring, toning, or chemical treatment.

In the rare event of a quality concern, the item must be returned for assessment. If the issue cannot be repaired, we will offer a replacement at no cost.

Our liability under this guarantee is limited to the value of the original product purchased.

To begin a claim, or if you have any concerns, please email support@geehair.com.