RETURN

*Holiday Returns Policy 2024*

Purchases made in December can be returned within 30 days of receipt for a refund or exchange, provided the items meet the conditions outlined in our return policy below. 

15-day Return

We strive to ensure that every customer is satisfied with their gee purchase. However, if for any reason you need to return an item, please review our return policy below:

  1. Return Timeframe: This must be within 15 calendar days of the delivery date.
  2. Product Condition: The item must remain in its original, unopened, unused, unaltered, and sealed condition.
  3. Tags and Packaging:  Ensure that the item is accompanied by its original tags, including accessories, and that the packaging is in pristine condition.
  4. Exception: Please note that final Sale items and accessories are ineligible for return or exchange.


Kindly note that gee is a paperless platform, so your goods will not include a return slip inside the box.

Exchange

Enjoy hassle-free exchanges. We offer an exchange within 15 calendar days from the delivery date.

You can request an exchange via your gee account. Submit the details when requesting a return, and we will take care of the rest.

A £4.99 fee applies for returning your item, plus an additional delivery fee for sending your exchange, which will vary depending on the selected delivery service.

For assistance with the exchange or process, kindly reach out to us at support@geehair.com.  

Return Label

We can provide you with a return label, which can be requested via your gee account. A delivery fee of £4.99 will apply which will be deducted from your refund total. This service is currently offered to UK customers.

If you use our return portal, please allow time for us to review your request. Once accepted, please ensure to return within the 15-day window, excluding the review time. Returns sent outside this 15-day period will be denied. 

Alternatively, please arrange and cover the cost of returning the items to us. 

If you are an international customer, please be aware that import duty or tax may apply. In such cases, we will notify you accordingly.

Return Address

Return the item to Gee Hair, Sinclair House, 11 Station Road, Cheadle Hulme, SK8 5AF, UK. Please use the original box for safe transit and include your order number/name inside the parcel.

Proof of Postage 

Ensure you obtain a proof of postage receipt from whoever you leave your return parcel with. If your return does not reach us and you do not have proof of postage, we will not be able to process a refund.

Missing Return

If your return goes missing in transit, it will be your responsibility to resolve the issue with the courier. Please use an appropriate delivery service that covers you for the cost of the items.

Delivery Costs and Duty

Please note that delivery fees and duties are non-refundable. If you opted in the complimentary Standard UK delivery promotion, the associated cost of £4.99 will be non-refundable. Additionally, for international returns, a discount of £4.99 is applied to all deliveries, though this cost is non-refundable.

Responsibility for Failed Delivery

If you fail to retrieve your delivery or reject it, typically the parcel is returned to gee. In such instances, you will be responsible for covering any associated delivery costs. Additionally, for international orders, import duties and taxes will apply.

From 30th September 2024, Royal Mail will apply a surcharge to both Standard and Priority deliveries for parcels that are undeliverable and returned to gee. We will contact you to inform you of any associated costs should this occur.

Return Policy Reminder

Please note that we reserve the right to decline returned products that do not adhere to the stated return policy mentioned above. Rejected items will be returned to the original delivery address without processing any refund. To avoid this, we strongly recommend contacting support@geehair.com to address any concerns or issues related to the items you wish to return. 

Contact 

For any further assistance or queries related to your order, please refer to our FAQ page or reach out to us at support@geehair.com.