FAQS

Need help? Get clued up here.

HOW DO I GO ABOUT A COLOUR MATCH?

Send a picture of your hair to colourmatch@geehair.com or WhatsApp +447468302611.

TIP: Avoid filters, camera flash & direct sunlight. The photo needs to show clearly the full length of your hair, & be a true representation of your hair colour.

FYI, colours can change/develop over time. we recommend a new colour match prior to re-ordering.

WHAT HAIR EXTENSION TYPE WORKS BEST FOR MY HAIR?

Send a picture of your hair to colourmatch@geehair.com or WhatsApp +447468302611.

WHAT’S THE 1-YEAR GUARANTEE?

The 1-year guarantee is offered with all clip-in human hair extensions. We offer a free replacement within the year, subject to terms.

Your guarantee excludes:

Deliberate damage to or neglect of the item.
- Failure to follow the instructions &/or aftercare.
  
  The following contribute to deteriorating the quality of hair extensions (including colour & C-thru Tracks): Washing, heat-styling, colouring, cutting, incorrect storage, applying products & climate exposure. We accept no liability & all quality guarantees are void for hair extensions that have been altered.

Please follow Look After Me to care for your hair extensions the right way.

Making a claim on your guarantee:

If your order develops a fault, email CS immediately & don't attempt to fix the issue yourself.

WILL YOU BE GETTING MORE STOCK?

If the item is out of stock, then you can request to be notified via email when back in stock or place a back order.

FYI, items that are in stock can't be purchased together with back orders. Please place a separate order.

If you can’t find the item on the website, then most likely it has been discontinued.

WHERE DO I ENTER MY DISCOUNT CODE?

Enter your code at the checkout.
*Only 1 promo can be redeemed at a time.
*Not applicable with sale items.

WHAT PAYMENT TYPES DO YOU ACCEPT?

We accept any of the below payment types:

Visa, MasterCard, American Express & PayPal.

FYI, all credit & debit card holders are subject to validation & authorisation by both us & the card issuer.

HOW DOES PAY LATER WITH PAYPAL WORK?

Spread the cost of your purchase & get 0% interest for 4 months.

Available with all UK orders over £99.

It’s quick & easy to apply. Complete a short application form & PayPal will give you the decision instantly. See How It Works.

WHERE DO YOU SHIP TO?

We ship worldwide via DHL Express & DPD.

HOW MUCH IS SHIPPING?

UK Standard: £4.99 (FREE if your order total is £100+)*

UK Next-Day Monday-Friday: £7.99

UK Next-Day Saturday: £20.99

Worldwide Express: £19.99 below £100 spend* | £14.99 above £100 spend*

(FREE if your order total is £100+* to countries: USA, Dubai & Australia)

Some countries may be more expensive. In this case, we’ll contact you to let you know.

More Info.

HOW LONG IS SHIPPING?

UK Standard: 1-day (dispatched in 1-3 days)
UK Next-Day: 1-day
Worldwide: 1-7 days

More Info.

HOW DO I TRACK MY PARCEL?

Check your dispatch confirmation. There'll be a link to track your parcel's journey.

WHAT’S THE RETURN POLICY?

We get it, sometimes something just doesn’t work for you & you want your money back. Don’t worry, as long as the item is still in its original condition, we accept returns, subject to the rules Here.

I NEED TO RETURN SOMETHING, WHAT’S THE RETURNS ADDRESS?

Gee Hair, G4 Metropolitan House, Cheadle Hulme, SK8 7AZ, UK.

More Info.

HOW DO I CANCEL MY ORDER?

We’re sad to hear you want to cancel your order. Drop us an Email ASAP to cancel.

FYI, orders can only be cancelled if they haven’t yet been processed. If your order has already been processed, then you can return & cancel.

Read More.