RETURN

15-Day Return Policy

If you need to return an item, please review our return policy below:

  1. Return Timeframe: Within 15 days of delivery.
  2. Product Condition: For hygiene reasons, items must be unopened, unused, unaltered, and sealed. We can only accept returns of hair extensions if the hygiene seal remains intact. This does not affect your right to return faulty goods.
  3. Tags, Accessories and Packaging: Items must include original tags and accessories, and packaging in same condition. A fee applies for missing attachments, accessories or damaged packaging.
  4. Exception: Final sale items and accessories are ineligible for return or exchange, unless faulty. 

Exchange

Include your exchange details in your return, and we’ll contact you once we receive it to assist with the process. You can also reach us at support@geehair.com.  

Custom Set Refund Policy 

As custom sets are made to order, they are exempt from the statutory right to cancel. However, we offer a goodwill return option:

  1. A £10 restocking fee, or
  2. A credit note for the full purchase value, valid for 90 days from the issue date.

Return Information

Please arrange your return using your preferred delivery service and cover the cost of return postage. We do not currently offer self-serve returns.

For international customers, any import duties, taxes, or customs fees charged to us when receiving your return will be deducted from your refund.

Return Address

Return the item to Gee Hair, Sinclair House, 11 Station Road, Cheadle Hulme, SK8 5AF, UK. Please use the original box for safe transit and include your order number/name inside the parcel.

Proof of Postage 

Please ensure you obtain a proof of postage receipt when returning your parcel. If your return does not reach us and you do not have proof of postage, we will not be able to process your refund.

Missing Return

If your return goes missing in transit, it will be your responsibility to resolve the issue with the courier. We recommend using a delivery service that offers coverage for the value of the items.

Delivery Costs and Duty

Delivery fees and duties are non-refundable. If you selected the complimentary Standard UK delivery promotion, the £4.99 delivery fee will not be refunded.

Responsibility for Failed Delivery

If you fail to retrieve or reject your delivery, the parcel will typically be returned to gee. In these cases, you will be responsible for covering any associated delivery costs. For international orders, import duties and taxes may also apply.

Starting 30th September 2024, Royal Mail will apply a surcharge for undeliverable parcels returned to gee. The surcharge will be equal to the delivery fee originally paid for the service used.

Return Policy Reminder

We reserve the right to decline returns that do not meet the requirements of our return policy. Rejected items will be returned to the original delivery address without processing any refund. To avoid this, please contact support@geehair.com for assistance with any return-related issues. 

Contact 

For further assistance or queries, please refer to our FAQ page or contact us at support@geehair.com.