Hair Extension Care Instructions

Avoid wetting the tracks and refrain from heavy-handed brushing, as this may cause shedding, peeling, or snapping. Tracks breaking or shedding from general wear and tear and misuse are exempt from claims.

Spare clips are provided with each hair extension order in case you wish to refresh them. Handle the clips with care to prevent breaking or detachment from the track due to misuse. If a clip becomes loose, it can be easily reattached. Clips may naturally loosen over time due to wear and tear or misuse, which is considered normal. Loose clips resulting from wear and tear or misuse are exempt from claims.

Utilise your Hair Hanger to store your hair extensions and prolong the longevity of the clips.

Handle hook attachments and wires with care to avoid detachment or overstretching. Misuse may cause the wires to break or the hook attachments to detach. Should the hook attachment become loose due to wear and tear or misuse, it can be easily reattached onto the track. Loose hook attachments and broken wires resulting from wear and tear or misuse are exempt from claims.

Proper Usage Guidelines

We strongly recommend using our hair extensions only as intended, which is as clip ins. We take great pride in the exceptional quality of our human hair extensions and want our customers to fully enjoy their experience with them. However, it's essential to understand that several factors can impact the quality of the extensions over time. These factors include washing, heat-styling, colouring, cutting, improper storage, product application, and exposure to certain climates. To ensure that your hair extensions maintain their quality and longevity, we urge you to carefully follow our provided care instructions. Failure to adhere to these guidelines may void the quality guarantee, and we cannot be held responsible for any damage resulting from improper use or aftercare practices.

Customer Support and Guarantee

If you encounter any issues with your hair extensions, please contact our customer service team at support@geehair.com immediately. Any problems with your extensions should become apparent upon receipt, and to claim under your guarantee, you have a 30-day window to notify us of any issues. It's important to share your complete aftercare routine with us so that we can fully understand the situation and offer the most suitable solution. Please be aware that if you fail to provide us with all the necessary information regarding the aftercare of your extensions, we may need to seek a second opinion from a third party. Our aim is to ensure a comprehensive understanding of the issue before proceeding with any resolution, which may require some additional time.

Health and Safety Measures

We prioritise the health and safety of our customers' natural hair and scalp. If you experience any pulling or discomfort while wearing our hair extensions, we recommend adjusting the position of the extensions or selecting a more suitable weight for your hair type. It's essential to note that pulling on your natural hair can cause damage to both the hair and scalp. Therefore, we cannot be held liable for any such damage resulting from improper attachment or use of our extensions.

Ensuring our customers enjoy their hair extensions safely and responsibly is paramount. We advise taking appropriate care while wearing the extensions and avoiding activities that may pose a risk of head injury, such as sports or excessive alcohol consumption. Please be aware that improper use or care of our hair extensions may result in damage or injury, for which we cannot be held liable.

For individuals with medical issues related to the head, scalp, or hair, consulting with a healthcare provider before wearing our hair extensions is strongly recommended. Improper use or care of our hair extensions may result in damage or injury, and we cannot be held liable for any such damage or injury resulting from such use.

Product Safety

Product safety is of utmost importance to us, and we want to ensure that our customers use our products safely and responsibly. Our hair extensions are not suitable for use on children, and the product and packaging should be kept out of their reach.

Please be aware that our hair extensions are flammable and should be kept away from fire or any source of heat.