Hair extensions require strict maintenance to ensure that they stay in the same healthy condition as received. It’s our duty to supply you with perfect clip ins, & it’s down to you to follow the aftercare to ensure that they stay in that same perfect condition.
If you're experiencing an issue with the hair quality, please email firstname.lastname@example.org. Don't attempt to fix the clip ins yourself as you can make them worse & avoid your guarantee.
Heat style as infrequently as possible. Heat-styling will cause damage & lower the life span of your clip-ins.
Heat style at the lowest temperature possible - we recommend no higher than 120ºC. If you don’t, the heat may cause a chemical reaction with the hair & alter the colour. Always use heat-styling tools with a temperature control.
Use a heat protection spray that's formulated for hair extensions.
Avoid heat on the ends of the hair extensions. This is the oldest part of the human hair, it can be up to or over 15 years old, so it requires the most care. It's normal for this area to become dry/split first, & will require trimming now & then, just like your natural hair.
Use the Hanger to assist with styling. See How-To.
Avoid applying heat directly on the C-thru Tracks.
Avoid using a radiator to heat style your hair extensions. The warm, dry environment caused by radiators can dry out hair, leaving it flat, brittle and fragile, especially when there's colder temperatures outside. As a result, heat styling on a radiator will make your hair extensions lifeless and the hair will start to break if they become fragile enough.
Fact: How well human hair extensions take to curling is determined by the genetics of the hair.
Use as little product as possible to avoid build-up.
Use products that are formulated for hair extensions: Sulphate-free, SLS-free, alcohol-free & paraffin-free with a low pH level. Don’t over do it on protein products, too much of this can be bad for the hair.
Avoid hairspray - this'll give the hair a sticky build-up, causing the clip-ins to tangle.
Avoid sun cream - this can contain chemicals that can alter the colour of the clip-ins.
Avoid oils - they're too thick & sticky. It'll suffocate the human hair, causing friction, making the clip-ins look worse by saturating them in an oily coating that's difficult to remove without further damaging the hair.
Hair extensions are no longer attached to the scalp that's constantly secreting nourishing oils, & therefore we recommend applying moisturising masques that are formulated for hair extensions (if the hair starts to feel frizzy or dry - you can also try brushing & blasting the clip-ins with a hair dryer to blow away any dust build-up). Coat the hair in the chosen mask & comb through gently, working your way up from the ends to below the tracks.
Heavy-handed brushing, or brushing the clip-ins wet can cause the C-thru Tracks to shed/snap.
We don't advise to brush the clip-ins when they're attached to your natural hair, too much pressure on your scalp can cause damage to your own hair, including the root, potentially resulting in hair thinning/loss.
Always hold below the C-thru Tracks & gently detangle, starting from the ends & working your way upwards. See How-To.
Avoid plastic combs & brushes as this can cause static electricity. Opt for brushes made out of other materials - boar-bristle brushes & wooden combs. We recommend avoiding metal brushes, they can be harsh on the hair shaft & lead to breakage.
Static hair is completely natural, & occurs when your hair builds up an electric charge, meaning its gained extra electrons from friction or a change in humidity. We don't class static hair as a manufacturing fault, & recommend to re-set the static charge of hair using anti-static sheets.
Always use products that are specifically formulated for hair extensions.
Washing will remove natural oils from the clip-ins & decrease longevity, try & wash as infrequently as hygienically possible.
Use conditioner only to refresh the clip-ins, & avoid shampoo as it can strip the hair's natural oils. Use shampoo when absolutely necessary – for e.g. removing product build-up. Always follow with a natural moisture masque to replenish the oils.
Brush the clip-ins before washing, we recommend using a wide-tooth comb.
Avoid water on the C-thru Tracks, on rare occasions the water can seep into where the tracks, and where the clips are attached, causing shedding, peeling &/or snapping.
Use the Hanger to assist washing - designed to hook around any sink, allowing you to wash while avoiding the C-thru Tracks. See How-To.
Rinse the clip-ins thoroughly after shampooing to prevent product build-up. Apply conditioner from mid-length to ends, avoiding the C-thru Tracks.
Always follow with a moisturising masque. Hair extensions are no longer attached to the scalp that's constantly secreting nourishing oils, & therefore we recommend applying moisturising masques formulated for hair extensions. Coat the hair in the chosen mask & comb through gently, working your way up from the ends to below the tracks.
Follow with 'RemySoft BlueMax Protective Sealer' to lock in all that moisture after applying a moisture masque.
After washing, squeeze out any excess water by hand & leave to air dry. Towel-drying & blow-drying can damage the hair.
Wetting or washing with shampoo will fade the colour of the hair extensions, especially the darker shades, as they're usually dyed from light to dark. Try to wet or shampoo as infrequently as hygienically possible to avoid this.
How fast the colour fades can depend on the porosity of the hair, which is dependant on genetics & we can't control that. We don't class hair extensions that fade over time as a manufacturing fault, this is the natural nature of hair that has been processed. It's important that you get to know your hair extensions, & care for them according to their own unique traits.
Like your own hair, ash-like hair extensions require toning shampoos to maintain the colour. Always use toning shampoos that're formulated for hair extensions.
Overtime, if the clip-ins start to feel heavy & won't heat style, you may need to use a clarifying shampoo that's specifically formulated for hair extensions to remove product build-up. To avoid this from happening, use as little product as possible.
Avoid colouring the clip-ins if possible as the hair extensions have recently been processed prior to shipping. How well they'll take to a second round of colouring is down to the genetics of the hair, & this is something that we can't control.
Please note, all quality guarantees are void if you decide to colour against our advice - we're not responsible for colouring disasters.
Here are some tips if you do decide to colour the extensions:
Eco Hair can't be coloured with it being synthetic hair.
Feel free to cut &/or curl the clip-ins to assist with blending:
FYI, split ends will develop on human hair extensions, this is the natural nature of human hair. If you look to anyone who has long hair, you'll always find split ends, even when the hair's of a very high quality. Feel free to trim the clip-ins, like you would with your own hair.
Tip: Clip-ins naturally blend best with wispy/finer hair types.
Gently brush through the clip-ins, & store away in your wardrobe using the Hanger. Keep out of sunlight, this can fade the colour over time. If you store clip-ins in a bag or a drawer for e.g. - it can tangle & deteriorate the hair quality. Ensure the clip-ins are clean before storing, remaining product can damage the hair over time.
Don’t sleep with your hair extensions clipped in, this can cause discomfort & damage to your natural hair & scalp, potentially resulting in hair thinning/loss. Tangling caused while asleep can deteriorate the hair quality.
Avoid chlorine or salt water, this can deteriorate the hair quality, & can potentially promote shedding if the water seeps into the area where the clips are attached to the C-thru Tracks.
Fact: Chlorine & salt water strip the hair of oils, colour & moisture, making it dry/discoloured & very uneasy to manage.
Clip-ins require higher maintenance in hotter climates. Sunlight can fade/alter the colour, lead to breakage, lose in elasticity, split ends & lack of shine.
We suggest you to use UV protection that's formulated for hair extensions, & remember to keep re-applying if you're out in the sun.
Avoid sun cream - this can contain chemicals that can alter the colour of the clip-ins.
Store hair extensions away in your wardrobe using the Hanger. Keep out of sunlight, this can fade the colour over time.
Avoid wearing hair extensions in extreme weather such as storms for example. Wind and rain can frizz up your hair extensions causing tangling and matting.
Handle the C-thru Tracks with care. Heavy-handed brushing, or brushing the clip-ins wet will cause shedding &/or snapping.
Avoid water on the C-thru Tracks, on rare occasions the water can seep into where the clips are attached, & cause shedding &/or snapping.
Handle the clips with care. Due to the nature of the clips being a separate entity, stitched directly onto the C-thru Tracks, pressing or pulling can cause damage.
Store your hair extension away when not in use via the hair hanger. Leaving them out can leave them vulnerable to damage, for example standing on the clips will break them.
It's our duty to ship you out a perfect hair extension with all clips attached, & it's down to you to handle them with care, to ensure that they all remain attached. If a clip becomes loose or breaks overtime, they’re easily re-stitched, like a button to a shirt. We don’t accept a clip that becomes loose or damaged after use as a manufacturing fault.
During manufacturing, the clips are stitched to ensure that the stitching is not visible. If you require a clip to be re-stitched, then the stitching will be visible from the back. Please ensure that you handle the clips with the most care to avoid this.
Handle the halo hooks & wires on the Multiway Weft with care. Due to the nature of the halo hooks being a separate entity, stitched directly onto the C-thru Tracks, any force, pressing or pulling can cause damage.
Due to the nature of the wires being elasticated, please handle with care, any pulling, pressing or force overtime can result in stretching of which we're not responsible for.
It's our duty to ship you out a perfect Multiway Weft with the wires & the halo hooks securely attached, & it's down to you to handle them with care, to ensure that they remain attached. On the very rare occasion that a halo hook becomes loose, they’re easily re-stitched, like a button to a shirt. We don’t accept a halo hook that becomes loose after use as a manufacturing fault.
Snap the clips while wearing the halo wire to further secure it in place, & to apply less weight onto the wire. The Halo Wire will continue to take the full weight of the Multiway Weft, while no damage is inflicted to your natural hair by the clips.
Human hair is a product created by humans, so expect variation. No two hair extensions will ever be the same, & each clip-in will have their own unique properties due to genetics, something we're unable to control.
Clip-ins are to be worn as clip-ins only.
Email email@example.com for a free consultation, to recommend the right hair extensions for you & your lifestyle - including colour, length & thickness.
The following contribute to deteriorating the quality of human hair (including colour & C-thru Tracks): Washing, heat-styling, colouring, cutting, incorrect storage, applying products & climate exposure. We accept no liability, & all quality guarantees are void for clip-in hair extensions that have been altered.
If you're experiencing an issue with the hair quality, please email firstname.lastname@example.org. Don't attempt to fix the clip-ins yourself as you can make them worse & avoid your guarantee.
In regards to experiencing issues with your hair extensions, it's your duty to provide us with the full information of the condition & aftercare of your hair extensions. If you fail to do so, investigations may require a second opinion & can take up to 4 weeks.
If you feel pulling on your natural hair, adjust the position of the clip-ins, so that it no longer pulls. Pulling can cause damage to your natural hair &/or scalp. We exclude any liability for improper attachment.
Take appropriate care wearing clip-ins. Avoid activities which may lead to a potential head injury - for e.g. sports, exercise or excessive alcohol consumption.
Don’t wear if you have a medical issue relating to the head, scalp or hair. We exclude any liability for damage caused by improper use.
All of our human hair extensions are dyed by hand, depending on the original colour of the donor's hair, there may be a few strands of the original colour visible - this'll not affect the overall colour & quality of the hair.
Not suitable for use on children – keep product & packaging out of reach of children.
Flammable – keep away from fire.
Exclusive 10% discount off your first purchase.