Faq’s

• How do I find my colour?

  Please follow Gee Hair’s colour match instructions here.

  You can also reach out to Customer Service with a photo of your hair for a colour recommendation.

• What length to go for?

  Check out the Gee Hair ['Length & Thickness Guide'].

  You can also reach out to Customer Service with a photo of your hair for a length recommendation.

• Do all hair extensions fit the same?

  Different styles will fit slightly differently on the head, depending on the head size. 

  If you have any questions regarding the fit, please see the product page details for measurements. 

  For additional assistance, please reach out to Customer Service.

• Do you deliver internationally?

  We offer express delivery to most countries.

  For prices and where we deliver see here.

• Will there be Duty & Tax fees to pay?

  All prices shown are exclusive of import duties and taxes. Duties and taxes will be automatically calculated and displayed during checkout.

  Depending on the country, you'll have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
  
  NOTE: If DDU is selected, you'll be responsible for paying the required duties and taxes upon delivery and the courier may not release the package without payment for duties and taxes.

• What's your cancellation policy?

  We usually are unable to cancel an order after you've placed it as they immediately start processing.

  If your order has been processed before your cancellation request, we advise to return the order. See [‘Return’].

• Can I return my order?

  You can return your order to us within 15 days (from when you received your order) for a full refund, excluding the original delivery cost (this applies to all orders).

  Items must be unopened and in the original condition/packaging with all tags attached. Please review ['Return'] for further details.
  
  NOTE: The following cannot be returned: Items marked 'final sale' and Colour Rings/Swatches.

• How do I make a Trade order?

  The current setup is to place your order directly with Customer Service.

  We'll soon be looking to offer a more advanced purchasing setup via the Site. *pending*

• What does the 12-month quality guarantee offer?

  The 12-month quality guarantee protects the quality of the hair for 12 months from the order date. See ['Terms and Conditions'].

• How do you ensure quality?

  At Gee Hair, our products undergo rigorous testing, robust quality management and constant employee training to ensure the highest quality production standards are maintained. 

  12-month quality guarantee with all clip-in human hair extensions. See here for Terms and Conditions.

• What are your processing times?

  Orders are processed pending item availability and payment approval.

  During high-volume periods, product availability may be subject to change while your order's being processed.
  
  Most orders placed Monday through Friday will be processed and dispatched within 1-2 business days.
  
  Orders placed on Friday after 4 pm or over the weekend will start processing on Monday or within 1-2 business days.
  
  Certain products may have longer processing times. These will be noted on the product page and checkout.

• How do I redeem a discount code?

  Head to the checkout and hit the ‘Apply discount code’ button.
  
  *One discount per order.
  *Not applicable with items from the sale.

• What payment options do you offer?

  We accept Visa, MasterCard, American Express and Discover cards.

  We prioritise the security of our customer's payment information. To ensure a safe and seamless transaction, we use a range of trusted payment platforms, including PayPal, Klarna, Clearpay, Stripe and Shop Pay.