T's & C's | Gee Hair

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A friendly reminder to read our T's & C's - all nice & easy, but we encourage you to take a look!


We’re Gee Hair (“GH”), a company registered in England & Wales. Registered name GH21 LTD (13697233).

Our HQ is at G4, Metropolitan House, Cheadle Hulme, UK.

We know the legal stuff can be boring (zzz), but we want you to be fully clued up on everything that you need to know when it comes to our T’s & C’s.

When you shop with us, or access the services & website, these terms apply. They’re important for both of us as they set out what we expect from each other, & they also give you helpful information.

These terms are updated every so often, please remember to check back before you shop as the latest will apply.

We’ve the right to change any of the services &/or any part of the website (including our T’s & C’s) at any time.

These terms & the dealings with you are subject to English law, & the exclusive jurisdiction of the English courts.

Using the services indicates your agreement to these terms.

About You

To shop with us, you need to:

  • be 16 years old;
  • own a credit/debit card that we accept (see to the menu); &
  • be authorised to use that credit/debit card.
Placing an order

When you place an order you’ll receive an acknowledgement email confirming receipt of your order. Please note, this doesn’t mean your order has been accepted.

We only accept your order once it has been delivered (the contract between us is made based on these terms).

We reserve the right to cancel the order at any time, for any reason up until the order has been delivered, e.g. – an agreement can’t be reached.

We’ll not be liable for any loss or damage arising from the cancellation.

You may be able to cancel your order within a short period of ordering, timing depends on your chosen shipping method. You can’t change your order, you’ll need to cancel, &/or return original item(s) & re-order. For more information, please refer to the Returns Policy.

If you make a mistake with your shipping address, we may be able to rectify this for you. Get in touch with CS before your order is processed.

All orders are subject to availability & confirmation of the order price. Don’t worry, if there’s an issue with an order we’ll get in touch with you & offer a solution to the matter. If we don't hear back from you we'll assume that you're happy for us to go ahead with the solution offered to you.

Rarely, we may need to refuse/cancel an order (even if we’ve previously confirmed your order) – e.g. if we think there’s something unusual going on with an order. If this happens to you & you think we’ve made a mistake, please don’t take offence, get in touch with CS & they’ll be happy to assist.

We occasionally have items for sale that are sold out & will be restocked. You can place a back order to reserve the item(s) from the next drop. We’ll dispatch it to you when the items are replenished. The expected waiting time for backorders is 4 weeks. This is an estimate & is non-binding. We’ll contact you if the items replenishment date changes or the item can’t be fulfilled for any reason. Backordered items can’t be sent via express shipping, unless requested. We’ll drop you an email as soon as it’s on the way.

FYI, items that are in stock can't be purchased together with back orders, please place a separate order.

Price & Product information

There’s a lot going on here at Gee Hair HQ, & so from time to time we may make a mistake – e.g. incorrect price, description or promo. If we discover an error for any item(s) you’ve ordered, we’ll tell you ASAP & give you the option of reconfirming your order (at the correct price) or cancelling it. If we can’t get in touch with you, we’ll cancel & refund you in full.

Prices include VAT (20%). If we're shipping to a VAT exempt location, please contact CS after placing your order & we’ll be happy to adjust your order total.

FYI, orders that receive free or discounted shipping (this applies to any jurisdiction outside of the UK), the shipping cost covered by Gee Hair will be counted as VAT & so there'll be no adjustment made to the order total.

Prices are subject to change without notice, however, changes will not affect orders which we’ve already accepted.

Payments will be processed & settled in our local currency (GBP/£).

Currency conversions are estimated & should be used for informational purposes only.

Depending on the value of your order, the shipping service or shipping address, shipping costs may apply. Such additional charges will be clearly displayed during the checkout process & included in the ‘Total’. See To Shipping Prices.

All items on the website are displayed to their truest colour. We’ve made every effort to display the colours accurately, & we can’t guarantee you that your device – e.g. phone will display the same accuracy. Your item(s) may vary slightly from the images.

Hair extensions are handcrafted, & subject to slight variation in size, colour & weight.

Not all heads & hair goals are the same, so we created different thicknesses to suit different hair types.

FYI, the following items are different weights of the same product: High-5, Soul M8, Megababe, Face Framer & Volumizer; Volumizer being the smallest weight available & Megababe being the biggest weight available.

All measurements of items are approximate, although we do make every effort to ensure they’re as accurate as possible.

Colour &/or length recommendations isn’t to rely on, but to be used as a guide.

We’re super tight on quality control - we photograph & video every item that leaves HQ. We know exactly what we’re shipping out & in what condition, so that every customer receives exactly what they’ve ordered. If you dispute your order, the evidence that we hold of your order will be held & shared with the third party that is in dispute.

If you purchase more than one item in the same colour, only one colour swatch to assist with colour matching will be provided with your order. We’re all for helping the planet, & you’re supporting materials & production methods that make lighter steps on our world.

The clips are made of stainless steel & contains little nickel. If you've an allergy to nickel, it's best to avoid. We exclude any liability relating to nickel allergies.

Keep product & packaging away from children & open fire.

Clip-In Hair Extensions

To be worn as clip-ins only.

Hair extensions are handcrafted, & subject to slight variation in size & colour.

All measurements of items are approximate, although we do make every effort to ensure they’re as accurate as possible.

The clips are made of stainless steel & contains little nickel. If you've an allergy to nickel, it's best to avoid wearing clip-in extensions. We exclude any liability relating to nickel allergies.

The following contribute to deteriorating the quality of hair extensions (including colour & C-thru Tracks): Washing, heat-styling, colouring, cutting, incorrect storage, applying products & climate exposure. We accept no liability & all quality guarantees are void for hair extensions that have been altered.

If you feel any pulling on your natural hair, re-adjust the clip-ins so it no longer pulls. Pulling can cause damage to your natural hair &/or scalp. We exclude any liability for improper attachment.

Take appropriate care when wearing. Avoid activities which may lead to a potential head injury, for e.g. – sports, exercise or excessive alcohol consumption. Don’t wear if you have a medical issue relating to the head, scalp or hair. We exclude any liability for damage caused by improper use.

Keep product & packaging away from children & open fire.


See to Shipping & Return or get in touch with CS.


See to the Return Policy or get in touch with CS.

Discount Codes

Now & then, we offer discount codes for you to use to reduce the price of the specified item(s).

Each discount code has its own terms, which will be made clear at the time it’s issued to you.

You must enter the discount code at the checkout as it can’t be applied later.

You can only use one discount code per order.

Any issues with applying your discount code, please get in touch with CS.

If you’re given a unique discount code that’s for you only, please keep it secret, & don’t allow anyone else to use or abuse it – e.g. don’t post it on social media. If we think there’s or has been misuse of a discount code in any way – e.g. selling or sharing it with others, we can cancel your discount code without telling you.

We don’t like doing this, but if a discount code is misused because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that’s beyond our control that affects the running of fairness of the discount code, then we can cancel or modify the discount code.

User generated content

You promise that you:

  • Have the permission from everyone who own or are in the content.
  • Have the right to grant Gee Hair the above rights.
  • Are at least 16.

If you've a complaint, please contact CS, who'll work with you to resolve any issues.

Please acknowledge

You mustn’t misuse or tamper with the website – e.g. hack, introduce viruses, trojans, worms, logic bombs, other technologically harmful material or carry out denial of service attacks etc, mess with the tech or functionality, steal our or our customers’ data. Doing any of these things may be a criminal offence which we take very seriously. Gee Hair will report any such breach or activity (including information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you to use a virus protection software when using any website, including ours. Although we’ve a dedicated team who work hard to stop people messing with the website, we can’t always guarantee that it’ll be secure from bugs & viruses.

The website contains links to websites owned & operated by third parties. These are provided solely for your convenience. Gee Hair have no control over these sites & aren’t responsible for their content or availability.

You agree to indemnify, defend & hold harmless Gee Hair, its directors, officers, employees, consultants, agents & affiliates, from any & all third-party claims, liability, damages &/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the T’s & C’s.

Libel & slander – e.g. posting false & defamatory statements about Gee Hair's services on the internet. This is a criminal offence which we take very seriously. Gee Hair will report any such breach or activity (including information about the people carrying it out) to the relevant law enforcement authorities.

A chargeback filed for an unnecessary reason will prevent you from shopping with Gee Hair in the future.


Trustpilot Review

Review your shopping experience with Gee Hair on Trustpilot & redeem 10% back from your order. The order must be placed within 6 months from the purchase date. The offer expires 15th November. False reviews will be not permitted. The 10% discount cannot be used with any other promotion or sale item.

Student Beans

Students, save 10% all year round with Student Beans.

Discount is only available to verified Student Beans members. Student Beans discount can’t be used in conjunction with any other offer. Discount only applies to clip in hair extensions. Excludes accessories.

Blue Light Card

NHS, Social Care, Emergency Services & Armed Forces

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Youth Discount

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