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PRIVACY & COOKIES

We’re 100% committed to protecting the privacy & security of our customers & site visitors. If you have any questions about how we protect your privacy, Get In Touch.

So you’re clued up, here’s why we need it & how we use it.

Our Promises:
  • We’ll always keep your data safe & secure.
  • We’ll only use your data to up your shopping experience.
  • We’ll protect your date like it’s our own.
  • You decide what & how you hear from us – zero spam.
  • We’ll delete your info if we don’t need it – no hanging about.
Collecting your data & how we use it

We collect & use your information in different ways – what we do depends on the information:

  • Email: Update you with information about products & promos (we’ll only send with your permission), changes to Gee Hair services, create invoices, order & shipping updates, prevent & detect fraud.
  • Billing & shipping address: Process & ship orders.
  • Phone number: Shipping updates, update you with information about products & promos (we’ll only send with your permission).
  • DOB: Prevent & detect fraud.
  • Payment info (don’t worry we don’t keep them): Payment, refunds, prevent & detect fraud.
  • Contact & purchase history: Provide you with the best possible customer service, process returns & tax declaration (legally we’ve to do this).
  • Electronic devices (IP address, device type, web browser, location data & how you use our website): Provide you with a smooth shopping experience, set your default currency, show you Gee Hair adverts as you browse the web, prevent & detect fraud.
  • Surveys, competitions & promos: Your feedback helps improve the website, products & services. Select a winner & send you promos (we’ll only send with your permission).


FYI, you don’t have to provide us with any of this personal information. We respect your decision, but please bear in mind, opting out may mean that you can’t shop on the website, or receive the best possible shopping experience.

Sharing your information

Please be assured that we don’t sell any of your personal data to any third party. We’re 100% committed to protecting your privacy & security.

The below is who we share your data with – who’re legit:

  • Payment service providers (Stripe & PayPal), quality control (processing your orders) & shipping carriers (DHL, DPD & Royal Mail).
  • Website host, marketing & advertising agencies.
  • Credit reference agencies, law enforcement & fraud protection agencies.


Don’t worry, any information about you won’t identify you.

Storing your info

We’ll only hold on to your information for as long as necessary. You can contact CS at any time & request to delete your information that we have of you.

If reasonably necessary, we may keep a hold of some of your information to meet legal or regulatory requirements, resolve disputes, prevent fraud & abuse, or enforce our t’s & c’s.

Your rights

You’ve:

  • The right to be informed about how your personal information's being used.
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we delete your data, stop processing it or collecting it, in some circumstances.
  • The right to stop direct marketing messages, which you can do through any marketing email.
  • The right to request that we transfer or port elements of your data, either to you or another service provider.
  • The right to complain to your data protection regulator in the UK – the Information Commissioner’s Office.


If you want to exercise your rights, have a complaint or query, Please Contact Us.

Your marketing preferences

You can stop receiving marketing messages from us at any time. Although, stopping marketing messages won’t stop service communications – e.g. order updates.

You can do this:

  • Hit the ‘unsubscribe’ link in any marketing email.
  • By contacting CS.


FYI, it might take a few days for our system to update, but we promise after that you won’t receive further marketing messages.

Advertising

We engage in online advertising, so that when you’re on other websites you’ll see Gee Hair's content that relates to your interests from your previous use of GeeHair.com.

We do this by using digital marketing networks & ad exchanges that use a range of advertising technologies – web beacons, pixels, ad tags, cookies & device identifiers.

Changes we make to your privacy

We may change your privacy now & then. If we make changes, we’ll notify you on the website or by email, so that you’re able to review the changes before you continue to use GeeHair.com.

For all the services & data controller, the company that’s responsible for your privacy is GeeHair.com Ltd.

Cookies

We use cookies whenever you visit GeeHair.com – here’s how & why we use them:

  • Website functionality: These cookies allow you to navigate the website & use the features.
  • Website analytics: These cookies allow us to measure & analyse how you use the website, to improve both its functionality & your shopping experience.
  • Customer preference: When you’re browsing or shopping on the website, these cookies will remember your preferences – e.g. your location, so we can make your shopping experience more personal to you.
  • Targeting or advertising: These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad, & help us measure the effectiveness of the marketing campaigns.

By using GeeHair.com, you agree to us placing these types of cookies on your device & accessing them when you next visit GeeHair.com.

You’ve the option to control or limit how we use cookies. If you want to disable or delete any cookies that are already on your device, their settings usually allows you to do so.

FYI, by deleting or disabling cookies, your user experience may be affected.

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